Frequently Asked Questions
Direct operational answers regarding Bolco ERP Seva, hardware store procurement, printer compatibility, and data safety compliance.
Bolco ERP Seva
What is Bolco ERP Seva?
Bolco ERP Seva is an all-in-one cloud counter management and accounting ERP designed specifically for Akshaya Centres in Kerala and CSC Digital Seva Kendras across India. It automates token queue routing, daily cash drawer balancing, 58mm/80mm thermal receipt printing, and staff commission calculations.
Does Bolco ERP Seva work with existing 58mm and 80mm thermal printers?
Yes. Bolco ERP Seva supports all standard ESC/POS 58mm and 80mm thermal receipt printers via USB, Bluetooth, or network connection without requiring custom driver modifications.
How does Bolco ERP Seva prevent cash drawer mismatches at closing time?
Bolco ERP Seva tracks physical cash collections, citizen UPI payments, and government portal wallet debits in real time. At the end of the day, it generates an automated reconciliation report cross-matching physical cash with service debits, highlighting any discrepancies instantly.
Can multiple staff members bill from different counters simultaneously?
Yes. Bolco ERP Seva is a real-time multi-counter cloud system. You can set up distinct counters (e.g. Aadhaar, e-District, Banking, Tax) with independent operator logins, and the master administrator can view total revenue and collections live from any device.
Hardware & Equipment
Which biometric fingerprint scanners work best with CSC and Akshaya portals?
UIDAI L1-certified devices such as the Morpho MSO 1300 E3 and Mantra MFS110 are the industry standards. Both are fully compatible with Windows 10/11 RD Service and support Aadhaar e-KYC, Jeevan Pramaan, and AePS banking portals.
What PVC card printers are recommended for citizen ID printing?
Direct-to-card dye-sublimation printers such as the Evolis Zenius, Zebra ZC300, and Magicard 300 are highly recommended for Akshaya and CSC operators printing Aadhaar, Voter ID (EPIC), and Ayushman Bharat cards.
What is the upcoming Bolco PVC Card Auto Crop tool?
Bolco PVC Card Auto Crop is an automated software utility that detects the boundaries of downloaded Aadhaar, Voter ID, and Ayushman Bharat PDF documents, automatically cropping and formatting front-and-back layouts into CR80 300 DPI printer templates in a single click.
Compliance & Taxes
How does Bolco ERP Seva handle citizen data protection and audit compliance?
Bolco adheres strictly to India's Digital Personal Data Protection (DPDP) Act 2023. Data is hosted in Indian cloud datacenters with TLS 1.3 encryption in transit and AES-256 at rest. All records utilize immutable soft-delete audit trails, ensuring historical transactions are never lost or corrupted.
How does the ERP separate statutory government fees from commercial centre service charges?
Bolco ERP Seva maintains distinct ledger columns for pass-through government treasury fees and center service fees, ensuring that your taxable business turnover reflects only your true commission earnings rather than inflated gross collections.
General
Can I try Bolco ERP Seva before purchasing?
Yes. Citizen service center operators can request a full live interactive demonstration and guided onboarding walkthrough by submitting their details through our contact page.
Have a Specific Question?
Our business enablement team can guide you on district-specific setups, wholesale hardware pricing, and integrations.
Contact Support Desk